Terms & Conditions

Products

Our products are made from natural materials unless otherwise stated and may show marks or very slight damage from their previous life/use. The customer must understand this is part of the handmade process and the nature of the materials we use.

Our leather goods are made using new both British, Italian and Eupopean leathers that are sustainably produced and sourced.

Prices

Prices of products can be changed appropriately by Orgill Originals at any time. Once purchased the customer will not have to pay any increases should this occur throughout their purchase transaction to delivery. Any new purchase after this will follow the new current price of the time.

Payment

Payments are accepted via World Pay, which accepts all major credit and debit cards.

Payments are also accepted via Paypal, you do not need a Paypal account to use this method. You can pay with a credit/debit card without signing up to Paypal.

Full payment is required before any personalised items are made or standard packages are sent.

If you have any issues with payment or postage do not hesitate to get in touch.

If payment is not received within 7 working days of the purchase date Orgill Originals reserves the right to cancel the order.

Postage -

Our official site only delivers within the UK, if you are based outside of the UK check out our Etsy Shop

UK 

Please see below for individual items lead/delivery times.

The following items are sent via Royal Mail 1st Class as standard - this does not have a tracking number - if you would like to have your parcel tracked please get in touch before placing your order. Estimated dispatch is between 1-3 working days for these items. Please check individual items to see if they are made to order or ready made as this will increase the lead time before dispatch.

  • All Small Leather Items (Large Letter sized parcels)
  • Copper Tokens, Medals
  • Wooden Hanging Decor

 

The following items are sent via Royal Mail 2nd Class Signed For. Upgrades are available.

  • All Leather Bags
  • Paper Roses
  • Made to Order Leather Goods

 

All made to order leather bags have a 1-2 week lead time before dispatch unless otherwise stated. While we always try to send them out sooner please take this into account when placing your order.

Personalised Paper Roses

All personalised paper roses have a 5-10 working day lead time before dispatch, this may increase for larger orders so please take this into account when placing your order.

Customs & Import Charges

We cannot predict if your order may require customs, tax or import charges. Any extra payments must be made by the customer. Please check with your local customs office before placing an order.

Delivery times may increase during busy periods (e.g. Christmas) 

Please note all delivery times are estimated and we cannot accept liability for late deliveries beyond our control.

Returns - Damaged/Faulty

If an item arrives damaged or faulty please contact us within 14 days of receipt with evidence of your purchase order, delivery details and reasoning for return. A full refund or exchange may be offered once the damaged goods have been returned within 28 days of the first appeal. The customer is responsible for return shipping costs.

Returns - Changed your mind?

If you change your mind about a purchase you may return the item within 14 days of your purchase date it as long as the item is in its original, unused condition. This is your 'cooling-off' period. You must contact us providing your purchase order details, item name and your reason for return. Once the item has been returned you will receive a full refund. If the item is not returned in its original condition the buyer is responsible for any loss in value. The buyer is responsible for return shipping costs.

Item did not arrive

Please get in touch if you have any queries about the location of your order. An order cannot be considered 'lost' until the following 10 working days after initial expected delivery date. If this date passes and your order has not arrived you must get in touch.

If we receive a parcel back that has not been claimed the buyer must pay new shipping costs if they wish for the item to be resent.

Additional Policies - Personalised Items

Please be aware that personalised items cannot be returned or exchanged unless they arrive damaged. See above for details on returning damaged goods.

Orgill Originals cannot be held responsible for any spelling mistakes made by the customer when purchasing a personalised item.

Here at Orgill Originals we are more than happy to help you create the perfect personalised item. If our range of personalised products doesn't quite fit the bill or you have a question about them do not hesitate to get in touch and we will work with you one on one to make your perfect gift.

Privacy

We will only ever use your contact and shipping information to communicate with you about your order or fulfil you order request. We will not share your details with any other third party. We reserve the right to use designs we've created for you to promote items on our social media and website images. If you want to keep your personalised design private please contact us.

Disclaimer

The provided information is to be used as guidelines only. Orgill Originals reserves the right to amend these terms and conditions at any time.

Thank you for reading.